If the garage door opener's motor unit has power but won't respond to any remote or the wall control, the problem could be the logic board. Unplug the garage door opener and check the wiring connections on the panel. If the wiring connections are okay, wait a few minutes before plugging the garage door opener in; disconnecting the power resets the logic board after an electrical disturbance. Then test whether the opener works. If not, you'll likely need to replace the logic board or drive motor.
If the door only moves a few inches and stops, the RPM sensor could be bad. If the motor runs but doesn't move the door, you may need to replace the gear and sprocket assembly or the drive and worm gears. A broken belt or chain and cable assembly could also prevent the door from moving when the motor runs. Watch this video for more troubleshooting tips for motor problems.
Obstructions in door travel will also prevent the garage door opener from working. Pull the emergency release cord to check whether the door opens smoothly; fix the door tracks if the door binds when opening. If the door opens smoothly, you may need to adjust the up-force setting.
The garage door opener may signal an error code by flashing lights on the motor unit in a repeating pattern when the opener doesn't work. If you see an error code flashing on the motor unit, look up the error code in your owner's manual or refer to our error code charts to decipher the code and troubleshoot the problem.