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Jenn-Air
Dishwasher

Model # DW960W Official Jenn-Air dishwasher

Here are the diagrams and repair parts for Official Jenn-Air DW960W dishwasher, as well as links to manuals and error code tables, if available.

There are a couple of ways to find the part or diagram you need:

  • Click a diagram to see the parts shown on that diagram.
  • In the search box below, enter all or part of the part number or the part’s name.

Not all parts are shown on the diagrams—those parts are labeled NI, for “not illustrated”.

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For DIY troubleshooting advice and repair guides, visit our repair help section.

Error Codes

Model diagram and schematic

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ALL PARTS
Showing 10 of 227 parts  |
Clamp Spring 911856
#3

Tub diagram

Clamp spring

Part #911856

Replaced by #WP596669

?
Manufacturer substitution
This part replaces 911856. Substitute parts can look different from the original.
BEST SELLER
This item is not returnable
$4.37 | 
19% OFF Phone Price : $5.37
In Stock
Plate Screw 912365
Plate screw

Part #912365

Replaced by #WP489128

?
Manufacturer substitution
This part replaces 912365. Substitute parts can look different from the original.
This item is not returnable
$8.12 | 
11% OFF Phone Price : $9.12
In Stock
Door Screw 912620
#8A

Door diagram

Door screw

Part #912620

Replaced by #WPY912620

?
Manufacturer substitution
This part replaces 912620. Substitute parts can look different from the original.
This item is not returnable
$3.95 | 
20% OFF Phone Price : $4.95
In Stock
Water Valve 903400
#2

Tub diagram

Water valve

Part #903400

The manufacturer no longer makes this part, and there's no substitute part

Water Switch 900882
#33

Tub diagram

Water switch

Part #900882

Replaced by #WP99002560

?
Manufacturer substitution
This part replaces 900882. Substitute parts can look different from the original.
$31.76 | 
16% OFF Phone Price : $37.76
In Stock
Door Switch 903086
#6

Control panel diagram

Door switch

Part #903086

Replaced by #99002254

?
Manufacturer substitution
This part replaces 903086. Substitute parts can look different from the original.
$57.92 | 
9% OFF Phone Price : $63.92
In Stock
Wax Motor 902899
Wax motor

Part #902899

Replaced by #WP902899

?
Manufacturer substitution
This part replaces 902899. Substitute parts can look different from the original.
$37.61 | 
14% OFF Phone Price : $43.61
In Stock
Float 912687
#32

Tub diagram

Float

Part #912687

Replaced by #WP99002363

?
Manufacturer substitution
This part replaces 912687. Substitute parts can look different from the original.
This item is not returnable
$6.49 | 
13% OFF Phone Price : $7.49
In Stock
Dishwasher Dishrack Wheel 903093
#2

Racks diagram

Dishwasher dishrack wheel

Part #903093

Replaced by #WP903093

?
Manufacturer substitution
This part replaces 903093. Substitute parts can look different from the original.
This item is not returnable
$10.49 | 
16% OFF Phone Price : $12.49
In Stock
Solenoid, Pu 904023
#5

Pump assembly diagram

Solenoid, pu

Part #904023

Replaced by #WP6-904023

?
Manufacturer substitution
This part replaces 904023. Substitute parts can look different from the original.
$87.49 | 
6% OFF Phone Price : $93.49
In Stock

Most common symptoms to help you fix your dishwashers

Choose a symptom to see related dishwasher repairs.

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Why does my dishwasher door drop open too fast?

Main causes: broken door spring, damaged or broken door hinge…

Read more

Why don't my dishes get dry?

Main causes: not using rinse aid, rinse aid dispenser failure, broken heating element, malfunctioning vent, drying fan f…

Read more

Why won't my dishwasher fill?

Main causes: water supply problem, stuck overfill float, clogged water inlet valve screen, water inlet valve failure…

Read more

Why won't my dishwasher start?

Main causes: light switch beside the sink turned off, lack of power, bad dishwasher door switch, control system failure,…

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Why isn't my dishwasher getting dishes clean?

Main causes: improper loading, low water temperature, improper detergent dosage, detergent dispenser failure, spray arm …

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Why is my dishwasher noisy?

Main causes: glass or popcorn kernel stuck in the chopper blade, drain line vibrating against the cabinet, debris in was…

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Why won't my dishwasher drain?

Main causes: clogged kitchen sink drain, clogged drain hose, drain check valve damaged, drain pump failure, control syst…

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Why can't I adjust the dishwasher rack height?

Main cause: damaged rack height adjuster…

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Why is my dishwasher leaking?

Main causes: damaged or stuck spray arm, leaking door seal, damaged door hinge, leaky heating element water seal, cracke…

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Most common repair guides to help fix your dishwashers

These step-by-step repair guides will help you safely fix what’s broken on your dishwasher.

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How to replace a dishwasher door latch assembly

How to replace a dishwasher door latch assembly

If the dishwasher door doesn't click shut, a broken door latch is a likely cause. Follow these instructions to replace i…

Read more
Repair difficulty
Time required
 30 minutes or less
How to replace a dishwasher user interface control

How to replace a dishwasher user interface control

The user interface control houses the selection buttons and display. If it fails, you can't select the cycle and setting…

Read more
Repair difficulty
Time required
 30 minutes or less
How to replace a dishwasher thermal fuse

How to replace a dishwasher thermal fuse

A completely dead control panel often indicates that the thermal fuse on the electronic control board is blown; follow t…

Read more
Repair difficulty
Time required
 15 minutes or less

Effective articles & videos to help repair your dishwashers

Use the advice and tips in these articles and videos to get the most out of your dishwasher.

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5 Holiday Cleaning Tasks Essential to Boosting Your Home’s Image

5 Holiday Cleaning Tasks Essential to Boosting Your Home’s Image

Get tips on completing essential holiday cleaning tasks to brighten your home.…

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How to enjoy all the online benefits we offer on our Sears PartsDirect website

How to enjoy all the online benefits we offer on our Sears PartsDirect website

Learn about all the convenient features on our Sears PartsDirect website that make your parts purchases easier.…

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Top questions about Sears and Sears PartsDirect

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