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Kenmore 790 model induction cooktop error codes
These error code explanations can help you diagnose a problem with your Kenmore induction cooktop with a model number beginning with 790. For repair how-to help, visit the PartsDirect repair help section, which includes repair help for cooktops, as well as other major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. Search for your model number to find a complete list of replacement parts for your cooktop.
Error Code
Condition
DIY advice
2
Left front element Down key is defective
Check/Repair
Disconnect power. Test wire harness cables and connections. If the connections are good, replace the left-side touch control board.
Possible parts
Electronic control board
3
Left front element Up key is defective
Check/Repair
Disconnect power. Test wire harness cables and connections. If the connections are good, replace the left-side touch control board.
Possible parts
Electronic control board
4
Left front element On/Off key is defective
Check/Repair
Disconnect power. Test wire harness cables and connections. If the connections are good, replace the left-side touch control board.
Possible parts
Electronic control board
6
Left rear element Down key is defective
Check/Repair
Disconnect power. Test wire harness cables and connections. If the connections are good, replace the left-side touch control board.
Possible parts
Electronic control board
7
Left rear element Up key is defective
Check/Repair
Disconnect power. Test wire harness cables and connections. If the connections are good, replace the left-side touch control board.
Possible parts
Electronic control board
8
Left rear element On/Off key is defective
Check/Repair
Disconnect power. Test wire harness cables and connections. If the connections are good, replace the left-side touch control board.
Possible parts
Electronic control board
10
Right rear element Down key is defective
Check/Repair
Disconnect power. Test wire harness cables and connections. If the connections are good, replace the right-side touch control board.
Possible parts
Electronic control board
11
Right rear element Up key is defective
Check/Repair
Disconnect power. Test wire harness cables and connections. If the connections are good, replace the right-side touch control board.
Possible parts
Electronic control board
12
Right rear element On/Off key is defective
Check/Repair
Disconnect power. Test wire harness cables and connections. If the connections are good, replace the right-side touch control board.
Possible parts
Electronic control board
14
Right front element Down key is defective
Check/Repair
Disconnect power. Test wire harness cables and connections. If the connections are good, replace the right-side touch control board.
Possible parts
Electronic control board
15
Right front element Up key is defective
Check/Repair
Disconnect power. Test wire harness cables and connections. If the connections are good, replace the right-side touch control board.
Possible parts
Electronic control board
16
Right front element On/Off key is defective
Check/Repair
Disconnect power. Test wire harness cables and connections. If the connections are good, replace the right-side touch control board.
Possible parts
Electronic control board
21
Timer Down key is defective
Check/Repair
Disconnect power. Test wire harness cables and connections. If the connections are good, replace the center touch control board.
Possible parts
Electronic control board
22
Timer Up key is defective
Check/Repair
Disconnect power. Test wire harness cables and connections. If the connections are good, replace the center touch control board.
Possible parts
Electronic control board
23
Warm (Keep Warm) key is defective
Check/Repair
Disconnect power. Test wire harness cables and connections. If the connections are good, replace the center touch control board.
Possible parts
Electronic control board
24
Lock key is defective
Check/Repair
Disconnect power. Test wire harness cables and connections. If the connections are good, replace the center touch control board.
Possible parts
Electronic control board
25
Power (Main Power) key is defective
Check/Repair
Disconnect power. Test wire harness cables and connections. If the connections are good, replace the center touch control board.
Possible parts
Electronic control board
30
Improper power supply (high voltage) or internal wiring failure
Check/Repair
Disconnect power. Check the power supply wiring. Have an electrician check the supply voltage. If the connections are good and the voltage is normal, the main power control board or filter control board is defective.
Possible parts
Electronic control board
31
Power Level Failure
Check/Repair
Disconnect power. Check the blue and black wire harness that connects the main power control board and the filter control board. If the connections are good, one or both of the control boards is defective.
Possible parts
Electronic control board
32
Low voltage output from the 12-volt power supply on the filter control board
Check/Repair
Disconnect power. Check the wire harness connections on the filter control board and the main power control board. If the connections are good, replace the filter control board.
Possible parts
Electronic control board
33
Improper voltage output from the filter control board
Check/Repair
Disconnect power. Check the wire harness connections on the filter control board and the main power control board. If the connections are good, replace the filter control board.
Possible parts
Electronic control board
34
Communication failure between the filter control board and the main power control board
Check/Repair
Disconnect power. Check the wire harness connections on the filter control board and the main power control board. If the connections are good, replace the main power control board. If problem persists, replace the filter control board.
Possible parts
Electronic control board
35
Improper power supply voltage (low voltage) or failed wiring connections
Check/Repair
Disconnect power. Check the power supply wiring. Have an electrician check the supply voltage. If the connections are good and the voltage is normal, the main power control board or filter control board is defective.
Possible parts
Electronic control board
36
Communication error between the main power control board and the filter control board
Check/Repair
Disconnect power. Check the wire harness connections on the filter control board and the main power control board. If the connections are good, replace the main power control board. If problem persists, replace the filter control board.
Possible parts
Electronic control board
39
Touch control board software incompatible with the filter control board after a new touch control board is installed
Check/Repair
Shut off power for 1 minute and then restore power. If the code returns, disconnect power and replace the touch control board. Check the part number for accuracy when reordering the touch control board.
Possible parts
Electronic control board
40
Communication error between the main power control board and the filter control board
Check/Repair
Disconnect power. Check the wire harness connections on the filter control board and the main power control board. If the connections are good, replace the main power control board. If problem persists, replace the filter control board.
Possible parts
Electronic control board
51
Left front temperature sensor failure
Check/Repair
Disconnect power. Test the element temperature sensor resistance with a volt/ohm meter. Resistance should measure about 1000 ohms at room temperature. If the sensor is defective, replace the element, which includes the sensor. If the resistance is normal, replace the power generator control board.
Possible parts
Surface element, Electronic control board
52
Left rear temperature sensor failure
Check/Repair
Disconnect power. Test the element temperature sensor resistance with a volt/ohm meter. Resistance should measure about 1000 ohms at room temperature. If the sensor is defective, replace the element, which includes the sensor. If the resistance is normal, replace the power generator control board.
Possible parts
Surface element, Electronic control board
53
Right rear temperature sensor failure
Check/Repair
Disconnect power. Test the element temperature sensor resistance with a volt/ohm meter. Resistance should measure about 1000 ohms at room temperature. If the sensor is defective, replace the element, which includes the sensor. If the resistance is normal, replace the power generator control board.
Possible parts
Surface element, Electronic control board
54
Right front temperature sensor failure
Check/Repair
Disconnect power. Test the element temperature sensor resistance with a volt/ohm meter. Resistance should measure about 1000 ohms at room temperature. If the sensor is defective, replace the element, which includes the sensor. If the resistance is normal, replace the power generator control board.
Possible parts
Surface element, Electronic control board
H in the display when element off and cold
Element temperature sensor is defective
Check/Repair
Disconnect power. Test the element temperature sensor resistance with a volt/ohm meter. Resistance should measure about 1000 ohms at room temperature. If the sensor is defective, replace the element, which includes the sensor. If the resistance is normal, replace the power generator control board.
Possible parts
Surface element, Electronic control board
Multiple codes
Disconnected wires
Check/Repair
Disconnect power. Check for disconnected wires between the control boards and components.
Possible parts
Wire harness
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