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April 19, 2023

Water softener error codes

By Lyle Weischwill

Error Code

Sometimes your water softener tells you exactly what's wrong—as long as you can crack the code. Below are common error code tables for the most popular brands, along with an explanation of what the code means, possible repair parts you might need and DIY advice. Visit Sears PartsDirect’s repair help section for more DIY advice on water softeners, major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. To find the owner’s manual or a complete list of replacement parts for your water softener, search for your model number.

Brand

Error Codes

GE water softener

Kenmore water softener

Whirlpool water softener

Water Softener

Symptoms for water softeners

Choose a symptom to see related water softener repairs.

Why does my water softener overflow?

Main causes: faulty brine valve assembly, bad rotor valve…

Why does my water softener leak water?

Main causes: loose water line connections, cracked water-carrying components, bad rotor valve seals…

Why are water softener resin beads in my water?

Main causes: broken resin tank screen, bad resin tank seals, cracked upper distributor in resin tank…

Why isn't my water softener meter working?

Main causes: broken water flow meter, faulty timer, water flow to softener is bypassed…

Why isn't my water softener using salt?

Main causes: salt bridge inside the salt tank, bad timer, valve motor failure, faulty rotor valve, clogged venturi…

Why is there no display on my water softener?

Main causes: lack of electrical power, bad power transformer, faulty timer…

Why isn't my water softener softening my water?

Main causes: empty salt tank, salt bridge, depleted resin, clogged or damaged venturi, broken rotor position switch, fai…

Why is my softened water salty?

Main causes: clogged drain hose, faulty rotor valve, leaky rotor valve seals…

Repair guides for water softeners

These step-by-step repair guides will help you safely fix what’s broken on your water softener.

How to replace a water softener valve motor

How to replace a water softener valve motor

The valve motor rotates the valve rotor to operate the water softener. If the water softener valve motor fails, follow t…

Repair difficulty

Time required

30 minutes or less

How to replace a water softener venturi

How to replace a water softener venturi

The venturi valve in your water softener draws brine water from the salt tank to the resin tank for regeneration. Follow…

Repair difficulty

Time required

15 minutes or less

How to replace a water softener rotor position switch

How to replace a water softener rotor position switch

The rotor position switch detects the position of the valve rotor. If the rotor position switch fails, follow these step…

Repair difficulty

Time required

30 minutes or less

Articles and videos for water softeners

Use the advice and tips in these articles and videos to get the most out of your water softener.

Cleaning your appliances after a drinking water advisory

Cleaning your appliances after a drinking water advisory

Find out how to clean and flush household appliances once a boil water advisory is lifted.…

How a water softener works

How a water softener works

Learn how a water softener works to provide your home with soft water.…

How to clean a water softener

How to clean a water softener

Keeping a water softener clean inside and out improves operation and appearance.…