Kenmore Elite model 790 electric slide-in range, 4-digit codes error codes
These error code explanations can help diagnose a problem on a Kenmore Elite electric slide-in range with a model number starting with 790.4131, 790.4255 or 790.5256.
Error codes appear on the control panel display when the electronic oven control board detects component failures. When you see an error code appear, look up the cause of the code and the DIY troubleshooting advice in the chart below to help you fix your slide-in range.
For repair how-to help, visit the PartsDirect repair help section, which includes repair help for ranges, other major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more.
Touch control panel failure
Disconnect electrical power to the range, wait 30 seconds and restore power. If the error code returns, disconnect electrical power and replace the touch control panel.
Oven user interface control board failure
Disconnect electrical power to the range, wait 30 seconds and restore power. If the error code returns, disconnect electrical power and replace the oven user interface control board that’s located directly behind the touch control panel. The oven user interface control board includes the clock display.
Runaway temperature (oven temperature is over 600 degrees and increasing)
Disconnect electrical power to the range. Check the resistance of the oven temperature sensor using a multimeter. You should measure about 1,100 ohms resistance through the sensor at room temperature. If not, replace the sensor. If the oven overheats and the oven temperature sensor is okay, replace the oven relay control board because a stuck relay on the control board is causing the oven to overheat.
Stuck key on the touch control panel
The control detects a key has been pressed for 30 seconds or more. Make sure nothing is pushing against the keypad. Press the Stop key to clear the display. If the code won't clear, disconnect electrical power to the range and check the wire harness connections between the touch control panel and the oven user interface control board. Reconnect any loose wires or replace the wire harness if damaged. If the wiring is okay, replace the touch control panel. If the problem continues, replace the oven user interface control board.
Touch control panel and oven user interface control board mismatch
This code appears when you replace the touch control panel or the oven user interface control board using the wrong part. Use your range model number to check the part number and install the correct replacement part.
Oven user interface control board failure
Disconnect electrical power to the range, wait 30 seconds and restore power. If the error code returns, replace the oven user interface control board.
Touch control panel failure
Disconnect electrical power to the range, wait 30 seconds and restore power. If error code returns, replace the touch control panel.
Oven user interface control board is unable to configure the touch control panel
Disconnect electrical power to the range, wait 30 seconds and restore power. If the error code returns, disconnect electrical power and check the wire harness connections between the touch control panel and the oven user interface control board. Reconnect any loose wires or replace the wire harness if damaged. If you just replaced the oven user interface control board or the touch control panel, you may have used the wrong part. Use your range model number to check the part number and install the correct replacement part. If you didn't replace a part before the code appeared and the wire harness connections are okay, replace the oven user interface control board. If the problem continues, replace the touch control panel.
Relay control board failure
Disconnect electrical power to the range and replace the relay control board.
Oven user interface control board is unable to configure the relay control board
Disconnect electrical power to the range, wait 30 seconds and restore power. If the error returns, disconnect electrical power and check the wire harness connections between the oven user interface control board and the relay control board. Reconnect any loose wires or replace the wire harness if damaged. If you just replaced the oven user interface control board or the relay control board, you may have used the wrong part. Use your range model number to check the part number and install the correct replacement part. If you didn't replace a part before the code appeared and the wire harness connections are okay, replace the oven user interface control board. If the problem continues, replace the relay control board.
Communication failure between the oven user interface board and the relay control board
Disconnect electrical power to the range, wait 30 seconds and restore power. If the error returns, check the wire harness connections between the oven user interface board and the relay control board. Reconnect any loose wires or replace the wire harness if damaged. If the wiring harness is okay, replace the relay control board. If the problem continues, replace the oven user interface control board.
Communication failure between the oven user interface board and the touch control panel
Disconnect electrical power to the range, wait 30 seconds and restore power. If the error returns, check the wire harness connections between the oven user interface board and the touch control panel. Reconnect any loose wires or replace the wire harness if damaged. If the wiring harness is okay, replace the touch control panel. If the problem continues, replace the oven user interface control board.
Communication between the oven user interface board and the relay board can't be initiated
Disconnect electrical power to the range, wait 30 seconds and restore power. If the error returns, disconnect electrical power and check the wire harness connections between the oven user interface control board and the relay control board. Reconnect any loose wires or replace the wire harness if damaged. If you just replaced the oven user interface control board or the relay control board, you may have used the wrong part. Use your range model number to check the part number for the replacement part and install the correct part. If you didn't replace a part before the code appeared and the wire harness connections are okay, replace the relay control board. If the problem continues, replace the oven user interface control board.
Communication between the oven user interface board and the touch control panel can't be initiated
Disconnect electrical power to the range, wait 30 seconds and restore power. If the error returns, disconnect electrical power and check the wire harness connections between the oven user interface control board and the touch control panel. Reconnect any loose wires or replace the wire harness if damaged. If you just replaced the oven user interface control board or the touch control panel, you may have used the wrong part. Use your range model number to check the part number and install the correct replacement part. If you didn't replace a part before the code appeared and the wire harness connections are okay, replace the touch control panel. If the problem continues, replace the oven user interface control board.
Oven temperature sensor failure
Disconnect electrical power to the range. Check the resistance of the oven temperature sensor probe using a multimeter. You should measure about 1,100 ohms of resistance through the sensor probe at room temperature. If not, replace the sensor probe.
Meat probe temperature sensor failure
The control triggers this code if the meat probe detects temperature above 392 degrees F. Make sure you fully insert the meat probe into the meat. The meat probe will detect oven cavity temperature higher than 392 degrees if you don't fully insert the meat probe tip into the meat. Also, make sure that you insert the meat probe jack into the receptacle. A partially inserted meat probe jack can short the contacts in the receptacle, causing this error code. Check the resistance of the meat probe using a multimeter. At room temperature (77 degrees), you should measure about 50,000 ohms through the meat probe. Replace the meat probe if resistance is off. Replace the relay control board if meat probe resistance is normal and the other problems mentioned above aren't evident.
Cooling fan speed too low
Disconnect electrical power to the range. Check if cooling fan blades are blocked. Clear any blockage. Replace the cooling fan if blades are damaged. If fan blades are okay and aren’t blocked, check the cooling fan wire harness connection between the cooling fan and the relay control board. Reconnect any loose wires and repair any broken wires. If cooling fan wire harness connections are okay, replace the cooling fan. If the problem continues, replace the relay control board.
Cooling fan speed too high
Disconnect electrical power to the range and replace the cooling fan. If the problem continues, replace the relay control board.
Relay control board can’t detect the oven door switch or oven door lock switch
Disconnect electrical power to the range. Check the wire harness connections between the door lock and the relay control board. Reconnect any loose wires or replace the wire harness if damaged. Check the wire harness connections between the door switch and the relay control board. Reconnect any loose wires or replace the wire harness if damaged. Check to see if the door lock switch and door switch work properly using a multimeter. Replace the door lock assembly if its switch doesn’t work. Replace the door switch if it doesn’t work. Replace the relay control board if the wires and switches are all okay.
Oven door lock failure
The relay control board doesn't detect the door lock motor operating. Disconnect electrical power to the range, wait 30 seconds and restore power. Try again to lock the oven door by initiating the Oven Lockout or starting a Clean Cycle. If the door lock motor doesn't run, disconnect power to the range and check the wire harness connections between the door lock assembly and the relay control board. Reconnect any loose wires or replace the wire harness if damaged. If the wiring is okay, replace the door lock assembly. If the problem continues, replace the relay control board.
Oven door lock motor doesn't stop running
If the door lock motor is constantly running, replace the relay control board because the relay on the circuit board is stuck. If the motor isn't running constantly when this code appears, replace the door lock assembly.
Oven door has been detected open during a self-clean cycle
Make sure the oven door closes fully and pushes the door switch plunger in. Adjust the oven door hinges or replace the door hinges if damaged. Disconnect electrical power to the range and test the door switch for continuity with the door switch plunger pressed in. Replace the door switch if you don't measure continuity during that test. If the door switch is okay, check the wire harness connections between the door switch and the relay control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire harness is okay, replace the relay control board.
Most common symptoms to help you fix your ranges
Choose a symptom to see related range repairs.
Main causes: power supply failure, blown thermal fuse, bad relay control board, damaged terminal block, wiring failure…
Main causes: faulty temperature sensor, electronic control board problem, control thermostat failure, weak burner ignite…
Main causes: broken broiler element, weak or broken broil burner igniter, control system failure, faulty temperature sen…
Main causes: bad bake element, broken burner igniter, control system failure, blown thermal fuse, faulty temperature sen…
Main causes: broken oven door lock assembly, wiring failure, electronic control board problem…
Main causes: food splatters, spilling food on the oven door, allowing liquid to drip through oven door vent when cleanin…
Main causes: power supply problem, control thermostat or electronic control board failure, broken element, bad burner ig…
Most common repair guides to help fix your ranges
These step-by-step repair guides will help you safely fix what’s broken on your range.
![How to replace a range oven door switch](https://images.ctfassets.net/fpe0ec7r30ix/79XWXnbFIdw7AeBwDV0VE3/2bc6e5950669fec487cb288cd429f480/RG-RA-Replace-Range-Door-Switch-Intro-Image.png?fm=png&w=270&h=270)
How to replace a range oven door switch
The oven door switch detects whether the oven door is closed and helps control the oven light. Replace the switch if it …
![How to replace a range oven door lock assembly](https://images.ctfassets.net/fpe0ec7r30ix/3VZGk7o5UfsV8mAldUe8V3/6db10b4e749617ddee153e53e7932ace/RG-RA-Replace-Range-Oven-Door-Lock-Assembly-Intro-Image.jpg?fm=png&w=270&h=270)
How to replace a range oven door lock assembly
Oven door not locking? You can replace the lock assembly in less than 30 minutes. Here's how.…
Effective articles & videos to help repair your ranges
Use the advice and tips in these articles and videos to get the most out of your range.
![How to clean and maintain your stove](https://images.ctfassets.net/fpe0ec7r30ix/2iAh8NN0lYBeFiMqbiSvcN/dce031ef71fc74213a1c6a69d9b7219e/Cleaning_the_stove_image.jpg?fm=png&w=270&h=270)
Learn how to clean and maintain your stove to keep it in top shape.…
![Oven door won't open: troubleshooting door lock problems on a range video](https://images.ctfassets.net/fpe0ec7r30ix/5oFB24PvkCw9pjOC8BtO37/310b22721239604ed00eb83ebf7f4e62/ART-RA-oven-door-wont-open-troubleshooting-door-lock-problems-on-a-range-video.jpg?fm=png&w=270&h=270)
Troubleshoot and repair problems with your range when your oven door locks shut and you can't get it open.…
![How to use a multimeter to test electrical parts video](https://images.ctfassets.net/fpe0ec7r30ix/3n7Us2Iad1eEaYpaMCgXZN/030375c94a4ea8a76ff313106bebdda1/ART-How-to-Use-a-Multimeter-to-Test-Electrical-Parts-Video.jpg?fm=png&w=270&h=270)
Learn how to use a multimeter to check for wiring problems in an appliance that's not working…